Below you will find the reminder template that I myself have had the most success with.The text is relatively formal and can be used for both consumers and businesses. If your customersare private (or you have a relationship with the customer), you can advantageously make the texta little more informal.
It's always a good idea to personalize your content:
Subject: Reminder of non-payment
Dear <insert customer name>
My accountant has just informed me that we have not received payment for our invoice <insert invoice number>, which was due on the <insert due date>.
I just want to make sure that you have received our invoice, which you will find attached to thisemail.
I look forward to your payment of <invoice amount> as soon as possible. The amount can betransferred to <insert account + reg> or paid online here <insert link for online payment>
If you have questions about submitted invoices, please contact me as soon as possible. Should yourdeposit have crossed this email, I apologize for the inconvenience.
<insert your signature>
Google is your friend when it comes to finding inspiration for writing reminder messages.
An overview of our recommended reminder process can be found below:
If your friendly follow-ups have not led to a payment or installment plan from your customer, you should not hesitate to send a reminder with a reminder fee of DKK 100.
Although it may seem a bit harsh, I would definitely recommend that you go from the very informal follow-up to an actual recovery already 5 days after due date. Remember that the probability of receiving payment has already decreased by 5%, and that every day you hesitate both costs you liquidity and reduces the probability of receiving payment.